You've got questions and we've got answers.
Frequently asked questions.
What is the UltuCup made of?
100% premium healthcare grade silicone.
Where is the UltuCup made?
The UltuCup, starter guide, storage bag and packaging are 100% USA made.
What cup size should I choose?
- UltuCup Mini - is ideal for users with a lower cervix or those who feel that model 1 is too long.
- Model 1 - is suited for users 29 years and under who have never delivered vaginally or by C-section.
- Model 2 - is made for users 30 and older and/or for those who have delivered vaginally or by C-section.
See our Size Guide for additional information.'
Should you trim the stem?
You can trim the stem- only do so after trying the product, and only if you are sure you won’t need it. Don’t trim the stem shorter than ¼ inch (0.64 cm) and never trim the stem while wearing the cup. Please keep in mind this makes removal more difficult.
How long will my UltuCup last?
Our recommended guideline is to replace your UltuCup once a year.
If I was pregnant but had a C-section, would you still recommend the larger size?
Yes, we would recommend purchasing a Model 2 for individuals who have delivered vaginally or by C-section. We do understand that everyone’s anatomy is different and that our sizing guide may not reflect your individual needs. If you find the Model 2 UltuCup does not work for you please reach out to our Consumer Care Team at [email protected] for support.
Can I use the cup if I am a virgin?
Yes! UltuCup is ideal for menstruating people of all ages, shapes and experience levels. While virginity is not an obstacle, the vaginal muscles are tighter and insertion can be a challenge until your body has adapted to accommodate the cup.
How soft is the cup?
The UltuCup is a soft and flexible period care option. When inserted correctly, UltuCup’s flexible design opens gently against your vaginal walls and can’t be felt at all.
Is the UltuCup Mini better for a beginner?
We recommend the Model 1 or Mini for beginners depending on your cervix height and individual preference.
How easy is it to insert the cup?
Like learning how to use contact lenses, it might seem daunting at first, but before you know it, using your UltuCup will become effortless and natural. We recommend practicing using both fold methods to see which one works best for you. If you have any questions please feel free to contact our Consumer Care Team at [email protected]
Is my UltuCup positioned correctly?
When inserted properly, your UltuCup should be sensation-free and leak-free. If you are experiencing leakage or sensation while wearing your cup, adjust your insertion and placement methods until you feel comfortable.
How does it stay in?
UltuCup stays in place by creating a gentle seal to your vaginal walls.
Can I use lubricants?
We do not recommend the use of lubricants as over time they can deteriorate your cup. You can use water to help with insertion.
Do you take it out every time you have to urinate?
A menstrual cup is inserted into your vagina, not your urethra. The cup will neither catch, nor block your urinary flow.
Leaks and Spotting
Leaking is typically due to the cup not creating a proper seal or being positioned incorrectly. Using a different fold or placement height can ensure that your cup is inserted properly and sealing fully.
Help! I cannot insert my cup.
If you cannot insert your cup on the first try, take a deep breath and relax. Our pelvic muscles get tense just like we do, this can make insertion much more difficult.
Removal not going smoothly?
To successfully remove your cup reach for the stem and pull gently horizontally until you can firmly pinch the base of the cup. Squeeze the cup gently as this will release the seal and guide the cup outside your body.
If you cannot reach the stem or are unable to remove the cup easily it is important to stay relaxed. In a comfortable position, either standing, sitting on the toilet, or squatting with your buttocks resting on your heels, bear down in a series of gentle downward pushes with your abdominal/pelvic floor muscles (as if you are having a bowel movement). This will help your cup to naturally move downwards. If you are still having difficulties, please contact our consumer care team.
How long can I wear my cup before emptying it?
You can wear your UltuCup for up to 12 consecutive hours.
How do I clean my cup?
To clean your UltuCup use mild, unscented soap and warm water*. Soaps created with harsh chemicals may cause your cup to deteriorate and cause internal irritation.
*Do not use harsh chemicals, scented soap, antibacterial soap, dish soap, hand sanitizer, rubbing alcohol, bleach, hydrogen peroxide, pre-moistened wipes, vinegar, oil-based soap, castile/peppermint soap, or tea tree oil.
How do I clean my cup in a public restroom?
If you cannot wash your cup with soap and water, wash your hands thoroughly before entering the stall, empty the contents in the toilet and simply use a dry or damp tissue to clean the cup. At the next convenient time, clean cup as instructed.
Can I boil my cup?
You may choose to boil the cup for 5-10 minutes in an open pot with plenty of water. Do not leave the boiling pot unattended.
Why is my cup discolored?
Your menstrual cup may discolor over time, this is normal and will not impact its functionality.
What if my cup falls in the toilet!?
Unfortunately, we don’t recommend using your UltuCup if you have dropped the cup in the toilet. Please reach out to our team at [email protected] and we can provide you with a coupon for your trouble.
Can I use the UltuCup during sports and activities?
The UltuCup was designed to move with your body, so you can do any sports or activities you would normally do.
Can I swim while wearing my UltuCup?
UltuCup is a perfect option for swimming during your period. The UltuCup forms a seal that creates a barrier between you and the water. No absorption of chemicals or bacteria and no unwanted soggy tampons.
Can I wear my UltuCup during sex?
That’s a no go. You will have to remove your cup before sex.
Can I sleep wearing my UltuCup?
Yes, you sure can. You can wear your UltuCup for up to 12 consecutive hours including overnight.
Can I wear my UltuCup with an IUD?
Using your UltuCup with an IUD should be no problem, please note that everyone’s bodies are different, learn about your IUD’s benefits and risks and consult with your doctor before use.
Can I get Toxic Shock Syndrome (TSS) from using a menstrual cup?
It is possible to get TSS from a menstrual cup, but highly unlikely. Unlike tampons, menstrual cups do not absorb menstrual fluid, so the risk of TSS is very small. To minimize the risk of TSS, always follow the care and cleaning directions. If you have previously been diagnosed with TSS, we recommend that you don’t use a menstrual cup.
Can I wear an UltuCup if I have a latex allergy?
Of course! The UltuCup is made of 100% premium healthcare grade silicone.
What if I have a high, low, or tilted cervix?
- High Cervix: If you have a high cervix, your cup may shift higher in the vaginal canal during wear. This is not a problem, as long as there is no leaking or discomfort.
- Low cervix: Our Mini cup will be your most comfortable option.
- Tilted/retroverted cervix: It may take some time to find the best angle for insertion. If you are unsure about which cup to use or the best insertion option for you, please contact our consumer care team.
Can you use a menstrual cup if you are a teenager?
Our Model 1 and Mini cups are great options for users that are just beginning to menstruate. UltuCup allows you to gain confidence and understand your body better.
I have a question and want to talk to a real person about it.
We would love to hear from you. Please contact us at [email protected]