Available in the US and UK, Canada coming soon. Free shipping now available!

Feel confident with our three cycle money back guarantee! Learn more...


Return and Refund Policy

UltuCup Three Cycle Guarantee

Not a cup fan? Thanks for giving the UltuCup a try. Here is what we need from you to provide a full refund.

1. Please make sure you have tried the cup for at least three cycles. Menstrual cups can have a learning curve, so give yourself time.

2. Reach out to the UltuCup Consumer Care Team at [email protected]

3. Show us your receipt or proof of purchase, with the price you paid.

4. Show us a picture of the cup cut in half. No freebies (no need to return anything)

*Note: Money back guarantee will be managed directly, and only by UltuCup Consumer Care. Not available for in store refunds..

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, please contact your credit card company or bank, as there is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund, please contact us at [email protected]


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

To return your product, please mail your product to: UltuCup or Ultumum Inc. at 55 Shoemaker Street Unit 1A, Kitchener, ON, N2E 3B5, Canada. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


Need More Help?