Additional shipping fees may be added for deliveries outside of Canada and the USA or for expedited shipments.

When will my cup arrive?
Packages are shipped out Monday – Friday during regular business hours.

Can I edit my shipping address?
If your order is shipping to an incorrect address, please email info@ultucup.com

How can I check the status of my shipment?
You will receive an email with your tracking number. If you don’t receive an email, or if you misplace your tracking number, please email info@ultucup.com

What if my package arrives damaged?
If the package or products have been damaged during transportation, make a damage report immediately in the post office. Then contact us at info@ultucup.com.